Gilbert is the founder of Municipal Hospitality Advisors, an organization dedicated to transforming the relationship between local governments and their communities. With over 25 years of experience in local government, Christopher has become a recognized leader in building trust through a people-centered approach to public service. His philosophy centers on the belief that every interaction between government and residents is an opportunity to create moments that matter, where individuals feel seen, valued, and genuinely cared for.

Christopher’s journey in public service began with a commitment to efficiency but evolved into a passion for empathy and human connection. He currently serves as the Township Administrator and CEO of Springfield Township in Hamilton County, Ohio. Under his leadership, Springfield Township has earned national recognition for pioneering the concept of Municipal Hospitality—integrating hospitality principles into every facet of local government, from zoning and public works to finance, police, and parks. This approach not only enhances the resident experience but also helps employees find deeper meaning and purpose in their work.

Christopher’s hands-on leadership demonstrates that efficiency and empathy are not mutually exclusive. He has shown that the way local governments make people feel is as important as the services they provide. Through Municipal Hospitality Advisors, Christopher now partners with local governments across the nation, helping teams serve with care, lead with purpose, and rediscover pride and joy in their work. He believes that when government feels more human, communities become stronger, and those who serve them grow as well.